Privacy Policy

Last updated: December 4, 2025

1. Information We Collect

We collect information you provide directly:

  • Account information: Email address, name, and organization name
  • Payment information: Processed securely by Stripe; we do not store credit card numbers
  • License activation: Machine identifiers to validate licenses
  • Support requests: Communications you send to us

We automatically collect:

  • Usage data: Features used, session duration (for improving the product)
  • Device information: Operating system, app version

2. How We Use Your Information

We use your information to:

  • Provide and maintain the Service
  • Process payments and manage subscriptions
  • Validate license activations
  • Send important service updates and security notices
  • Respond to support requests
  • Improve our products based on usage patterns

3. Information Sharing

We do NOT sell your personal information. Ever.

We only share information with:

  • Stripe: For payment processing
  • Legal authorities: When required by law

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest. Passwords are securely hashed. Access to personal data is restricted to authorized personnel only.

5. Data Retention

We retain your data while your account is active. After account deletion, we remove personal data within 30 days, except where required for legal or business purposes (e.g., financial records for tax compliance).

6. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for optional data processing
  • Export your data in a portable format

To exercise these rights, contact us at privacy@donglecontrol.com

7. Cookies

We use minimal, functional cookies only for authentication and remembering your preferences. We do not use advertising or tracking cookies.

8. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email. The "Last updated" date at the top indicates when the policy was last revised.

10. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

DongleControl
Email: privacy@donglecontrol.com